FAQs

 

What types of products do you offer?

At Zaynee, we provide a curated selection of high-quality gaming headsets designed to enhance your immersive gaming experience. Additionally, we offer stylish accessories, including chic high-heeled shoes, catering to both gamers and fashion enthusiasts.

How can I contact customer support?

You can reach our customer support team via email at support@zaynee.shop or by phone at +1(513) 902-6135. Our business hours are Monday to Friday.

What is your return policy?

We accept returns within 30 calendar days from the date you received your item. To be eligible for a return, the item must be unused, in its original packaging, and accompanied by proof of purchase.

How long does shipping take?

Orders are processed within 1-2 business days. The estimated delivery time typically ranges from 5 to 8 business days after your order has been shipped, depending on your location.

Do you offer free shipping?

Yes, we offer free shipping on all products within the United States. Please note that we do not currently provide international shipping.

What should I do if my order is damaged or defective?

If you receive a damaged or defective item, please contact us at support@zaynee.shop with details and proof of the defect. We will assist you with the exchange process.

How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment and estimate its arrival date.

What if I need to change my shipping address?

If you need to change your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate your request, but changes may not be possible if the order has already been shipped.

What payment methods do you accept?

We accept various payment methods, including major credit cards and other secure payment options. Please refer to our checkout page for a complete list of accepted payment methods.